Q. When can I see my account summary for a future term, after I am registered for classes?

A. The university will receive from the State Legislature each summer the state approved tuition rates for the coming year. There are times that the approved rates are received after the opening of the school. Starting the middle of July, rates will be available to be posted to your account. Tuition charges are applied to an account after the fees are set and you have registered.  

A common example of this problem occurs for the fall term each year. The university usually does not receive the fall tuition rates until mid-July. Even though students may register for fall classes in April, we cannot apply the charges until sometime in July.

The spring rates will be available when the students register in November.

Q. Will I be cancelled for non-payment?

A. Yes. If you registered for the Fall Session through August 15, 2005, your full payment of tuition and fees is due by 5:00 p.m., August 24, 2005. If you do not pay your tuition and fees by this date, your classes will be dropped from your registration and you will be charged a $75.00 fee. If you are mailing your payment, please mail it early enough that it will be received by the Cashier’s Office by 5:00 p.m., August 24, 2005. We are not responsible for any payments received late due to mail delivery.

Q. Can I pay my account with a credit card?

A. Yes. The University of North Carolina at Charlotte accepts debit and credit-Visa and MasterCard. You can now pay your account on-line https://selfservice.uncc.edu/pls/BANPROD/twbkwbis.P_GenMenu?name=homepage.
(Click here for a copy of the credit card remittance form) if you want to make a payment by mail.

Q. Why are holds applied to my account ?

A. Registration holds are applied to a student’s account prior to open registration for the following term. These holds are applied in the event that a student has an outstanding balance on their account. Registration holds are also applied throughout the course of a term for various reasons, such as;

• A check written by a student to the university is returned for non-sufficient funds or payment has been stopped;
  
• An emergency loan is past due;
• You are in default on your Federal or University loan;
• You have an incorrect billing address on file with the Registrar’s Office

Q. How is my financial aid applied to my student account ?

A. Financial Aid Credits: Any financial aid credits shown on your account are the result of your application for financial aid from the University's Financial Aid Office. NOTE: Federal Stafford Loans and federal Plus loans will not appear as    credits on your account until actual funds are received from the lender (normally College Foundation, Inc.). Stafford and  Plus loan funds are usually credited to student's accounts no more than 10 days prior to the beginning of the semester.
If you are a first time borrower, your loan will be applied 30 days after the beginning of the term.

Q. What charges are deducted from my financial aid ?

A. We will deduct all current term tuition, housing and dining charges from your financial aid. If you have charges from a previous term, an outstanding returned check, emergency loan, or you have incurred fines (such as parking or library fines) they will be deducted from your financial aid, if you have completed an authorization form and turned it into the Student Accounts Office.
(Click here for a copy of the Authorization Form)

Q. How will I receive my refund?

A. All refunds are mailed or direct deposited into your bank account. Please make sure you have a correct address in the system. Also, please notify us if there are changes in your bank information.

Q. What can I do if my financial aid is not yet showing on my student account?

A. Go to 49er Express, My Records, Financial Aid Self-Service, click on Personal Financial Aid Information, and then click on Award Information by Year.

Q. If there is a refund posted to my account when will my funds be available?

A. Once a refund is posted to a student’s account, a refund has to be processed which takes approximately five (5) business days, except at the beginning of each month. If a refund is received at the end of the month or during the first week of the month, the processing time will be longer.

Q. How can I get Direct Deposit set up?

(Click here for Direct Deposit Form)

Q. How can I determine why a parking fine is applied to my account?

A. The Parking Services Office has all documentation that supports parking fines applied to a student’s account. The Parking Service’s Office can inform a student as to the date, time, and reason for a ticket. If you have any questions concerning a parking fine on your account, please contact the Parking Service’s Office at (704) 687-4276.

Q. When will I see payments I have made to Academic Management Services(AMS) on my account?

A. Payments made to AMS during a month are forwarded to UNC Charlotte the first of the following month. These payments are applied and posted to a student’s account at the beginning of the following month.

If you are on the AMS plan, You will continue to receive invoices from the University. The invoices will show all activity for each semester as well as any previous semester activity that had not been previously billed. Please review each invoice to ensure that your budgeted monthly AMS payment is sufficient to cover the full semester charges. If you have received a non-recurring charge you should remit this amount directly to the University instead of adjusting your monthly budgeted amount. Examples of non-recurring charges would be Health Center charges, parking fines, and library fines.

If your budgeted amount is not sufficient to cover your full semester charges a hold will be placed on your account, prior to the open registration period for the following term.

Q. Am I required to take the school insurance?

A. No, you can submit an insurance waiver if you have your own health insurance. Details regarding the insurance requirement and waiver process can be found at http://www.healthsvcs.uncc.edu/student%20health%20insurance%20home.htm.